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Support

Thank you for using Since.

Contact
Email: futureletter.info@gmail.com Please include "Since" in the subject line. It may take a few days for us to reply. It helps if you include your iPhone model, iOS version, and the app version (shown in About Since in the app's Settings). We can't see your item names or records, and you don't need to send them to us.

FAQ

What can I do for free?

You can use up to 5 items for free, for as long as you like. Every feature, including records, reminders, the calendar, and Insights, works on the free plan. To create a 6th item or more, you need to make a purchase. There are no ads.

What's the difference between the plans?

Every plan lets you create as many items as you like.

Prices are shown in the app's purchase screen and on the App Store.

How do I cancel my subscription?

You can cancel at any time in the iPhone Settings app → (your name) → Subscriptions, or in the app under Settings → Manage Subscription. Unless you cancel at least 24 hours before the end of the current period, your subscription renews automatically for the same period and price, and your Apple Account is charged. After you cancel, you can keep using it until the end of the period.

I want to switch from a subscription to Lifetime

You can buy Lifetime under Plan in the app's Settings. Buying Lifetime doesn't stop your subscription automatically, so cancel it as described above when you no longer need it.

If I cancel, will my items and records be deleted?

No. After you cancel or your subscription expires, all of your items and records stay, and you can keep recording, editing, deleting, and getting reminders as before. While you have 5 or more items, you just can't add new ones (delete items until you have fewer than 5 and you can add again).

I already purchased, but I see the purchase screen. Will I be charged twice?

When you tap a purchase button on the free plan, the app first checks whether you've already purchased with the same Apple Account. If it finds a purchase, you can create unlimited items right away with no new charge. If the app says it couldn't check, try again where you have a connection, or tap Settings → Restore Purchases in the app.

My purchase doesn't show up after switching iPhones or reinstalling

Try Settings → Restore Purchases in the app. You need to be signed in with the same Apple Account you used to purchase.

I'd like a refund

Refunds for App Store purchases are handled by Apple. You can request one on Apple's Report a Problem page.

I tapped "Done today" by mistake

Tap "Undo" at the bottom of the screen right after you tap it. If you notice later, go to the list of records on the item's detail screen and delete that day's record from the "…" next to it.

I want to record a day in the past

When you add an item, "When did you last do it?" lets you choose Today, Yesterday, Pick a date, or Not sure. After adding an item, you can record a past date with "Past day" on the item's detail screen.

I'm not getting reminders

Reminders arrive once, on the due date, only for items that have a target with "Remind me on the due date" turned on. Please also check the following.

I want to change the reminder time

You can change it under Reminder time in the app's Settings.

Can I keep my records when I switch iPhones?

Since has no account or cloud sync, so your data lives only on your iPhone. When you switch iPhones, you may be able to keep your data by restoring your new iPhone from an iCloud backup or a computer backup (or by transferring with Quick Start). If you erase your old iPhone or delete the app without a backup, your records can't be recovered.

Can anyone see my records?

No. Your items and records are stored only on your iPhone and are never sent anywhere, including to us. For details, see the Privacy Policy.

I want to delete my data

To delete an item, swipe left on its row in the list, or tap "Delete This Item" on the item's edit screen (all of its records and reminders are deleted too). Right after you delete it, you can bring it back with "Undo" at the bottom of the screen. To delete a single record, use the "…" next to it on the item's detail screen. Deleting the app from your iPhone deletes all of its saved data.

Privacy Policy →

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